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Hoyasala Police Boosts Response Time To Seven Minutes For Distress Calls, Bengaluru

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The Hoyasala Police of Karnataka have achieved an all-new record for response time to an emergency call by reaching the location within 7 minutes. After receiving an SOS message around 4:34 p.m. stating that an unemployed graduate was trying to kill himself in a guest house at Gandhinagar, the Hoyasala staff of Upparpet police station rushed in their patrolling vehicle-78. Police Head Constable Manjunath Naikar and his senior Assistant Sub-Inspector Govindaraju reached the spot within 7 minutes, broke open the door of the room, and rescued the young man who came to Bengaluru in search of a job. He was handed over to his family after counseling.



source: Scoop Whoop

The Hoysala service was started in 1998 to provide quick response to distress calls. While the response time ranged around 11 minutes to 13 minutes due to the efforts of the police teams, the new development has set new standards for all the Hoyasala teams.  The response time improved with the help of technological advancements, giving tough competition to patrolling vehicles in developed countries. The staff received appreciation from the police department for saving a life in a crisis of time and with the purpose of taking the real-time experience to the next level, senior police officials in the jurisdiction have instructed the inspector in charge of Hoysala operations to conduct a trial run to bring the response time down to 7 minutes.



Dayananda, Police Commissioner of Bengaluru who patrolled police stations of Bengaluru to supervise the Hoysala service and its functioning said, “It has been a practice for every new inspector and senior police officer to get used to the Hoysala operations in Bengaluru and its strategic placement, and ensure the modalities are in place.” Praveen Sood who is currently working as the Director of CBI initiated efforts to decrease the response time under 15 minutes when he was the Bengaluru Police commissioner. He stated, “Hoysalas are meant for emergencies. They should reach the spot at the earliest.”

Selecting strategic locations, geo-positioning of the Hoyasala patrol vehicles and coordination of the control room staff plays a vital role in monitoring and guiding Hoysala vehicles to reach the required spot on time. Bengaluru has 241 Hoysalas with 2 to 3 vehicles in each police station limit. These vehicles are stationed at strategic locations. They not only act as mobile stations but also as first responders. DCP (South East) C.K. Baba said, “Going by the response time, the Bengaluru police is much better than their counterparts in Singapore and other developing countries.” However, some senior police officers insist that Hoysala staff are still in need of training to attend to SOS calls. “Even though they reach the spot on time, some crucial minutes are wasted in planning and execution. An updated SOS manual should be in place. Planning and execution after accessing the situation needs improvement,” explained a police officer.


Bengaluru Police Southeastern Division Goes Fully Digital

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