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#ZomatoInstant: Founder Responds With Clarification Amid Backlash

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Deepinder Goyal, the founder of Zomato, took to Twitter to clarify the food-ordering app’s latest 10-minute delivery service, a day after the move was criticised heavily as a move that will force delivery partners into a difficult and dangerous working environment.

Mr Goyal tweeted, “Hello twitter, good morning. I just want to tell you more about how 10-minute delivery works, and how it is as safe for our delivery partners as 30-minute delivery. This time, please take 2 minutes to read through this (before the outrage).”

The 10-minute delivery service, according to Mr Goyal, “will be for specific nearby locations, popular and standardised items only.”
Zomato delivery partners, he claims, are unaware of the promised arrival time for both 10- and 30-minute deliveries. “No penalties for late deliveries. No incentives for on-time deliveries for both 10- and 30-minute deliveries,” Mr Goyal said. “We are building new food stations to enable to 10-minute service for specific customer locations only.”

Yesterday, several people on social media criticised the 10-minute meal service as unnecessary and perhaps hazardous for delivery partners. Jiten Jain, a cyber security specialist, was one of numerous persons who raised worry that Zomato’s 10-minute delivery guarantee would make delivery partners’ jobs more difficult.

Mr Jain said, “10 minutes sounds amazing as a customer. But honestly this would surely make your delivery staff tense and reckless. Am sure, 30 minutes is worth waiting for delicious food arriving at our doorsteps.”

In response to the criticism, Mr Goyal stated in a tweet today that 10-minute deliveries will result in less time on the road per order. “We continue to education our delivery partners on road safety, and provide accidental and life insurance as well,” Mr Goyal said.

“Bread, omelette, poha, coffee, tea, biryani, momos, etc,” Mr Goyal said in response to a query on what customers may expect in 10 minutes.

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