A Zomato customer by the name of Vinay Sati shared, on LinkedIn, his experience of ordering burgers from Burger King through the platform and paying online. He claimed he was informed by a food delivery agent at Zomato not to pay online when he orders next and also advised him on how to cheat them, alleging massive fraud by the agents at the company.
Sati said that the delivery person taught him how he can order food worth ₹700-800 and pay only ₹200 via COD. In his post he said quoting the agent, “Aap bas mujhe 200rs, 300rs de dena or 1000 rs ke khane ke maje lena (You just pay me ₹ 200, 300 and enjoy food worth ₹ 1,000),”. I will show it to Zomato that you have not taken the food but will also give you the food you ordered.”
The entrepreneur then tagged Goyal in his post, and said the latter should not pretend that he is unaware of this, while terming the practice as “shocking”. “And if even after knowing all this, you (Goyal) are not able to solve it So what are your #What are IIM guys doing?” Sati wrote in his post. He said that he had two options after learning about the alleged scam. The first was to enjoy the “offer” the delivery person made, and the second was to expose the scandal. “Being an entrepreneur, I chose the second option,” he added in the post.
The customer also raised concerns about the lack of oversight on the part of Zomato and questioned the effectiveness of the management team, including CEO Deepinder Goyal. Goyal replied that he was aware of the scam, and has been working to plug the loopholes.