On Wednesday, food delivery apps Zomato and Swiggy reported a temporary countrywide outage that looked to be caused by a problem with Amazon Web Services, which many digital platforms operate on.
Users complained on the microblogging site Twitter that the app was not working and that they couldn’t place any orders.
People posted images of the Zomato app that was not operating, with several claiming that money had been removed from their accounts.
The two companies, both worth over $10 billion, have a duopoly on India’s online food ordering sector.
While both applications were back up and running in a matter of minutes, they were unable to escape being bombarded with complaints on social media.
Hi there. We're currently unable to process your request as we're experiencing technical constraints. Not to worry, our best minds are on it and we'll be up and running soon.
— Swiggy Cares (@SwiggyCares) April 6, 2022
Hi there, we are facing a temporary glitch. Please be assured our team is working on this and we will be up and running soon.
— zomato care (@zomatocare) April 6, 2022
Swiggy & Zomato server down!
People are unable to order food!
People who were about to order food from Zomato & Swiggy:#Zomato#Swiggy #Zomatodown pic.twitter.com/Mm7cItyBFq
— Nilesh G (@oye_nilesh) April 6, 2022
#zomato & #swiggy down. Might be out of investor's fund! pic.twitter.com/bemFvj7GUg
— Aayush Jain (@AayushJain_AJ) April 6, 2022
This is what #zomato has to offer a day after I subscribed to their PRO Services #zomatopro 😀#zomatodown pic.twitter.com/US7ey7yobs
— Mohammed Salman (@justhatstuff) April 6, 2022