Chennai resident Karthik Mohan, filed the complaint against the Southern Railway, Stating that his train was delayed and that had adverse consequences for his future career.

Source-Newsmobile

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Mr Karthik Mohan the deputy manager at Bosch Limited. Booked a train ticket from Ernakulam to Chennai on 6 March 2018 for an important meeting, which was delayed for almost 13 hours. This delay just didn’t affect Mr Mohan but it also affected to all the NEET candidates travelling For which the Chennai born Mohan, filed the complaint against the Southern railway stating that the delay had adverse consequences for his future career.

Source- Law Insider India

However, the Ernakulam district consumer disputes redressal commission ordered the Indian Railways to pay a compensation of ₹60,000 to Mr Kartik Mohan for the inconvenience cost by a 13 hour delay of the train (Chennai-Alleppey Express) on 6 May 2018.

“Despite being a significant Public Sector Undertaking and being governed by various laws, the Indian Railways often fails to provide efficient services. Issues like late trains and unavailability of reserved seats persist. Consumers can seek compensation for losses or unfair practices,” the order issued on October 18 from the commission.

Source- Devdiscourse

The commission thus acknowledged the indisputable significance of a passenger’s time and the inconvenience and distress caused by the unexpected delay of the train by which it directed to the railways to pay ₹50,000 for the inconvenience, mental agony, physical hardship, and financial disturbance experienced due to the deficiency of service and delay. Additionally, ₹10,000 was awarded towards the cost of proceedings.

This complaint thus emphasised that the railway authority should completely take the blame on themselves for not informing passengers about the delay or making any alternative arrangements, the railways explained that the delay was due to the diversion of the train because of yard remodelling work at Arakkonam in Chennai.