On June 18, as the registration period for the eagerly anticipated Gruha Jyothi scheme—under which qualified families will receive free electricity up to 200 units—began, some residents were dismayed to discover that the registration link was unavailable.
Many more enthusiastically registered at Bengaluru One Centre and Bangalore Electricity Supply Company (Bescom) offices. However, they were forced to go home because the website did not open.
The Gruha Jyothi (Seva Sindhu) portal needed to be upgraded to manage the volume of applications that would be received, so the registration period for the scheme, which was initially slated to start on June 15, was moved to June 18. Upon accessing the Seva Sindhu site after 12 p.m. on Sunday, users discovered that the page directing them to the registration process was not opening.
— P̈ëẗr̈ïc̈ḧör̈ 💕 ಮಳೆಕಂಪು (@dineshdacchu) June 18, 2023
— Samarth Handigol 🇮🇳 (@cool__sams) June 18, 2023
Bangalore being top IT/BT city yet the government cannot run a website and server to collect the #gruhajyothi application shows how pathetic the administration is working towards digitization!!@PriyankKharge have a look on this. https://t.co/OoI7bbLLyr
— Saheel Ahamed S🇮🇳 /ಸಾಹೀಲ್ ಅಹಮದ್. ಎಸ್🇮🇳…. (@saheelsikander) June 18, 2023
Sriharsha. M, a resident of Jayanagar, told reporters, “I kept all my details and documents ready to register as my monthly average in the last year had been 190 units. However, I could not access the link provided by the government in its announcements as an error message about server unavailability kept popping up. Moreover, the Seva Sindhu portal itself has a lot of lag issues and the response time is very bad.”
A Bescom official said that the Gruha Jyothi portal would be accessible to the general public only after 3 p.m. “It was decided today morning that the portal would only be accessible by the e-governance department, which means in Karnataka One and Grama One centres. For Bescom offices and general public, the portal is expected to be functional post 3 p.m.,” they said.
A few users of these centres did, however, also voice their displeasure that the Gruha Jyothi registration portal was inaccessible there. According to residents, other centres were closed because it was a Sunday. Several residents claimed that the portal was still inaccessible even at 4.30 p.m.